Changelog

What we have been building and shipping.

v1.3February 20, 2026

Omnichannel support & WhatsApp integration

  • • WhatsApp Business API integration for avatar deployment
  • • Unified inbox across all channels
  • • Improved sentiment analysis with 94% accuracy
  • • New dashboard widgets for cross-channel analytics
  • • Performance improvements: 40% faster knowledge ingestion
v1.2January 15, 2026

Advanced analytics & team collaboration

  • • New analytics dashboard with customisable widgets
  • • Team collaboration features: shared inboxes, internal notes
  • • Conversation tagging and categorisation
  • • Export analytics data via API or CSV
  • • Bug fixes for widget rendering on Safari
v1.1December 8, 2025

Human handoff & escalation engine

  • • Intelligent escalation engine with configurable triggers
  • • Full conversation transcript handoff to human agents
  • • Sentiment scoring for real-time customer mood detection
  • • Slack and Discord notification integrations
  • • Improved avatar response latency (now under 1.5s average)
v1.0November 1, 2025

General availability

  • • Production-ready AI avatar agents
  • • Knowledge base ingestion (PDF, URL, FAQ)
  • • Embeddable widget with full customisation
  • • SOC 2 Type II compliance
  • • Basic analytics dashboard
  • • Email and priority support tiers
v0.9September 15, 2025

Public beta

  • • Initial beta release with core avatar functionality
  • • Basic knowledge ingestion pipeline
  • • Widget embed (v1) with limited customisation
  • • Feedback collection from beta testers
  • • Known issues: occasional latency spikes during peak hours