Insights on AI support, product updates, and best practices.
The shift from chatbots to avatar-based AI support is accelerating. Here's what it means for your team.
Structure, format, and coverage — the three pillars of a knowledge base that powers accurate AI responses.
When and how to escalate from AI to human — without breaking the conversation flow.
A plain-English breakdown of our compliance posture and what it protects for your customers.
CSAT, FRT, AHT — they're all proxies. Resolution rate is the real signal.